🏨 Hotel & Booking FAQs

1. What is the hotel’s address?
The hotel is located at No. 777 Qiqing Road, Pudong New Area, Shanghai, China — directly adjacent to Shanghai Haichang Ocean Park.

2. How do I make a reservation?
You can book online via the official website shanghaihaichangoceanpark.com or through major travel platforms like Trip.com, Ctrip, or Booking.com. For direct assistance, call +86-21-38863886.

3. What are the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is by 12:00 PM. Early check-in or late check-out may be available upon request, subject to availability.

4. Is there free parking?
Yes, the hotel offers free on-site private parking for guests. No reservation is required.

5. Does the hotel offer airport transfers?
No, the hotel does not provide airport shuttle services. However, taxis and ride-hailing apps (like DiDi) are readily available.

6. How far is it from Shanghai Pudong International Airport?
Approximately 30–33 km, about a 35–45 minute drive depending on traffic.

7. Is there a metro station nearby?
Yes, Lingang Avenue Metro Station is just 1.3 km away (approx. 15-minute walk or short taxi ride).

8. Can I bring my pet?
No, pets are not allowed in the hotel.

9. What is the minimum age to check in?
The main guest checking in must be at least 18 years old.

10. Are cribs or extra beds available?
Cribs and extra beds cannot be added to any room type. Children under 18 stay free if no extra bed is needed.

🛏️ Rooms & Amenities FAQs

11. What themed rooms are available?
Popular options include:

• Shark Baby Twin Room
• Clownfish Senior Twin Room
• Penguin & Mermaid Suites
• Family Rooms with Bunk Beds
• Paradise Scenic Suite (with queen + two single beds)

12. Do rooms have bathtubs?
Yes, most family and suite rooms include a bathtub, along with child-friendly toilet seats and step stools.

13. Are children’s amenities provided?
Absolutely! The hotel provides children’s bathrobes, slippers, toothbrushes, and safety bed rails (on request).

14. Is Wi-Fi available?
Yes, free high-speed Wi-Fi is available in all rooms and public areas.

15. Are there non-smoking rooms?
Yes, all guest rooms are non-smoking. Designated smoking areas are available outside.

🍽️ Dining & Breakfast FAQs

16. Is breakfast included?
Breakfast is not automatically included but can be added for an additional fee. Many packages bundle breakfast with park tickets.

17. What time is breakfast served?
Breakfast buffet is served daily from 7:00 AM to 10:00 AM at the Polar Restaurant.

18. What is the breakfast cost?

• Adults: CNY 138 (~$19.40)
• Children 1–1.4m: CNY 69
• Children under 1m: Free

19. What kind of food is served at breakfast?
A buffet offering both Chinese and Western dishes, including pancakes, noodles, dim sum, fruits, and coffee — kid-friendly favorites included.

20. Are there other dining options?
Yes, the hotel features a cafe, lobby bar, and room service. Nearby restaurants and convenience stores are also accessible within walking distance.